Privacy Policy

Site Owner

Company Name: Lucky Dogs S.à r.l.

Address: 11, rue de Garnich L-8369 Hivange

RCS Number: B265347

VAT Number: LU33817665

Email Address: contact@luckydogs.lu

Phone Number: +352 26 375 637

Website Publisher: Brian Reeves, Owner & General Manager

Automatically Collected Data

Certain data are automatically collected when you use our website. You consent to the collection and use of these data by using our website. These automated data collections occur in two forms:

  • Cookies: Our website may automatically install cookies on your device in order to facilitate and ease your use of our site. Cookies do not save personally identifiable information but rather statistical data that allow us to optimize your customer experience when using our site. You may restrict or disable these cookies through your browser settings. However, doing so may degrade or disable certain features of our website intended to help us to serve you.

  • Google Analytics: Google Analytics is used as part of the processing of our website. This service collects and saves certain statistical data though cookies to allow Google, Inc. to measure and build reporting on your usage of our website. For example, which pages you interacted with, when and for how long. No personally identifiable information is collected by this service. Your IP address is recorded for the purposes of breaking down internet usage by country/region as well as for security purposes. However, this IP address is anonymized by Google, Inc. as part of their data collection activities.

What types of information we collect?

In using our website, certain personal information is necessary for us to communicate with and serve you. We collect these data ​in the new client registration and booking process on our website via our online booking partner, Kennelbooker.com. This basic data includes attributes such as your name, email address, phone number, mailing address, etc. You may visit the privacy policy of Kennelbooker.com for more information.

How do we use this information?

We use these data internally to communicate with you. We also use these data (along with our booking partner, Kennelbooker.com) to manage and service your bookings. Your data is kept in a secure manner and only used for the purposes of operating Lucky Dogs.

How long do we keep your data?

We will store and use your personal data in the support of serving you as our customer as long as you maintain a customer relationship with Lucky Dogs. We may occasionally also process your personal data in marketing our existing and/or new services to you. However, you have the option to "opt out" of such marketing communications by notifying us at privacy@luckydogs.lu.

Do we share your data with 3rd Parties?

With the exception of Kennelbooker.com (mentioned above), we do not share your data with any 3rd party.

Your rights to control your personal data

The EU General Data Protection Regulation (GDPR) affords you certain rights over your personal data including the right to receive a copy of the personal data we have collected, request that we stop processing and/or delete your data, etc. You may make such requests by contacting us at privacy@luckydogs.lu. For more information on your rights, please refer to the GDPR and this link.